Relevance verified: 2026-05-10
These Terms and Conditions (“Terms”) govern the use of the MyStake Casino website located at https://mystake-casino-canada.com/ (“Website,” “Platform,” or “MyStake Casino”). By registering an account, depositing funds, or using any services offered on the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the Platform.
MyStake Casino operates under licence number OGL/2024/1798/1048 and maintains its commitment to fair, transparent, and responsible gaming for Canadian users.
1. Definitions
Throughout these Terms, the following definitions apply:
“Account” refers to the personal user account created upon successful registration on the Platform. “Player,” “User,” or “You” refers to any individual who has registered an Account and uses the services provided by MyStake Casino. “We,” “Us,” or “Our” refers to MyStake Casino and its operators. “Services” refers to the full range of gaming, betting, and entertainment products offered on the Platform, including but not limited to slots, table games, live dealer games, mini-games, and sports betting. “Bonus” or “Promotional Offer” refers to any incentive, free bet, free spin, cashback, deposit match, or other reward made available to Players. “Funds” refers to the monetary balance held in a Player’s Account, whether deposited, won, or credited as part of a promotion.
2. Eligibility and Account Registration
2.1. To register an Account and use the Services, you must be at least nineteen (19) years of age in provinces where the legal gambling age is 19 (British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, and Yukon), or at least eighteen (18) years of age in provinces where the legal gambling age is 18 (Alberta and Quebec).
2.2. You must be a resident of Canada or physically located within Canada at the time of using the Services.
2.3. Each individual is permitted to hold only one (1) Account on the Platform. The creation of multiple or duplicate accounts is strictly prohibited and may result in the immediate closure of all associated accounts and the forfeiture of any balances held within them.
2.4. During registration, you are required to provide accurate, complete, and current personal information, including your full legal name, date of birth, residential address, email address, and phone number. Any information that is found to be false, misleading, or outdated may result in Account suspension or closure.
2.5. MyStake Casino reserves the right to request identity verification documents at any stage, including but not limited to government-issued photo identification, proof of address (such as a utility bill or bank statement issued within the last three months), and proof of payment method ownership. Failure to provide the requested documentation within a reasonable timeframe may lead to Account restrictions or closure.
2.6. You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any associated security information. MyStake Casino shall not be held liable for any unauthorized access to your Account resulting from your failure to safeguard your login details.
2.7. Employees, directors, affiliates, and immediate family members of MyStake Casino or its partners and suppliers are not eligible to register or participate in real-money gaming on the Platform.
3. Use of the Platform
3.1. The Platform and all content, software, graphics, and materials available on it are the property of MyStake Casino or its licensors and are protected under applicable Canadian and international intellectual property laws. You may not reproduce, modify, distribute, or otherwise exploit any content from the Platform without prior written consent from MyStake Casino.
3.2. You agree to use the Platform solely for personal entertainment purposes. Any use of the Platform for commercial, professional, or fraudulent purposes is strictly prohibited.
3.3. The following activities are expressly forbidden and may result in Account suspension, closure, and the forfeiture of any balances:
(a) Using any automated software, bots, scripts, or other tools designed to interact with the Platform or its games in any unauthorized manner.
(b) Exploiting technical errors, bugs, glitches, or vulnerabilities in the Platform or any of its games. If you become aware of any error or malfunction, you must report it to our support team immediately at [email protected].
(c) Engaging in collusion, fraud, money laundering, or any other activity that violates Canadian federal or provincial law.
(d) Using the Platform while under the influence of substances that may impair judgment or decision-making.
(e) Attempting to reverse-engineer, decompile, or interfere with the Platform’s software, security features, or technical infrastructure.
3.4. MyStake Casino reserves the right to void any bets, wagers, or game results that are determined to have been affected by technical errors, manipulation, or any form of fraudulent activity.
4. Deposits
4.1. MyStake Casino accepts deposits through a variety of payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). The availability of specific payment methods may vary depending on your location and the policies of your financial institution.
4.2. All deposits must be made using a payment method registered in your own name. Third-party payments are not accepted under any circumstances.
4.3. Deposits are typically processed instantly, though some methods may require additional processing time. MyStake Casino is not responsible for delays caused by external payment processors or financial institutions.
4.4. The minimum and maximum deposit amounts may vary depending on the selected payment method. Current limits are displayed at the time of the transaction within your Account.
4.5. MyStake Casino does not charge fees on deposits. However, your bank, credit card provider, or cryptocurrency network may apply its own transaction fees or currency conversion charges, for which MyStake Casino bears no responsibility.
4.6. Deposits made in currencies other than Canadian dollars (CAD) will be converted at the prevailing exchange rate determined by the payment processor. MyStake Casino is not liable for any exchange rate fluctuations or conversion costs.
5. Withdrawals
5.1. Withdrawal requests are subject to identity verification in accordance with Canadian anti-money laundering (AML) regulations, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). MyStake Casino may request documentation before processing any withdrawal.
5.2. The minimum withdrawal amount, processing time, and available withdrawal methods are subject to the policies in effect at the time of the request and are displayed within your Account.
5.3. Where possible, withdrawals will be processed using the same method that was used for the most recent deposit. If this is not possible, an alternative method may be offered at MyStake Casino’s discretion.
5.4. MyStake Casino reserves the right to carry out additional verification checks before releasing funds. This may include, but is not limited to, verification of identity, source of funds, and wagering activity.
5.5. Winnings derived from bonus funds may be subject to wagering requirements that must be fulfilled before a withdrawal can be processed. Please refer to Section 6 for further details on bonus terms.
5.6. MyStake Casino reserves the right to impose weekly or monthly withdrawal limits. These limits are communicated within the withdrawal section of your Account.
6. Bonuses and Promotions
6.1. MyStake Casino may offer various bonuses and promotions from time to time, including but not limited to welcome bonuses, deposit match bonuses, no-deposit bonuses, free spins, and cashback offers. Each promotion is governed by its own specific terms and conditions, which are published alongside the offer.
6.2. The current welcome offer provides a 200% match on the first deposit up to CA$1,500. This offer is subject to the specific terms published on the promotions page and may be modified or withdrawn at any time without prior notice.
6.3. Unless otherwise stated, all bonuses carry wagering requirements that must be completed before any bonus funds or associated winnings can be withdrawn. The applicable wagering requirements, eligible games, contribution percentages, maximum bet limits during wagering, and expiration periods are specified in the individual promotion terms.
6.4. Bonus abuse, including but not limited to opening multiple accounts to claim the same offer, using low-risk betting strategies to meet wagering requirements, or any other conduct deemed by MyStake Casino to be an attempt to gain an unfair advantage, will result in the forfeiture of bonus funds, associated winnings, and potential Account closure.
6.5. MyStake Casino reserves the right to exclude specific Players or groups of Players from promotions at its sole discretion.
6.6. Only one bonus may be active per Account at any given time, unless the specific terms of a promotion state otherwise.
6.7. Promotional offers available on MyStake Casino are intended solely for recreational Players and may not be used for commercial purposes.
7. Games and Software
7.1. MyStake Casino provides gaming content from multiple third-party software providers. All games available on the Platform use certified random number generators (RNGs) to produce fair and unpredictable outcomes, and are regularly tested and audited by independent bodies.
7.2. In the event of a discrepancy between the result displayed on your screen and the result recorded on MyStake Casino’s server, the server record shall be considered the definitive and binding outcome.
7.3. MyStake Casino does not guarantee uninterrupted or error-free access to any game. In cases where a game session is interrupted due to a disconnection, server issue, or other technical problem, the unfinished round will generally be resolved according to the game rules and the data recorded on the server.
7.4. Return-to-player (RTP) percentages and game rules are made available within each game’s information section. These percentages represent long-term statistical averages and do not guarantee specific results in any individual session.
7.5. MyStake Casino reserves the right to add, remove, or modify games available on the Platform at any time without prior notification.
8. Sports Betting
8.1. MyStake Casino offers sports betting services alongside its casino products. All sports bets are subject to the specific sports betting rules published on the Platform, which form part of these Terms.
8.2. MyStake Casino reserves the right to void, cancel, or recalculate any bet placed in error, including bets placed on events with incorrect odds due to technical or human error.
8.3. Maximum payout limits on sports bets vary by sport, event, and market. These limits are set at MyStake Casino’s discretion and may be adjusted at any time.
8.4. MyStake Casino may restrict or refuse bets from any Player at any time without explanation.
9. Responsible Gambling
9.1. MyStake Casino is committed to promoting responsible gambling and providing a safe gaming environment for all Players. Gambling should be treated as a form of entertainment, not as a source of income.
9.2. MyStake Casino provides the following responsible gambling tools, accessible through your Account settings:
(a) Deposit limits, allowing you to set daily, weekly, or monthly caps on the amount you deposit.
(b) Loss limits, enabling you to restrict the amount you can lose within a specified period.
(c) Session time limits and reality check reminders, which notify you of the duration of your gaming session at regular intervals.
(d) Cool-off periods, allowing you to temporarily suspend access to your Account for a defined period.
(e) Self-exclusion options, enabling you to exclude yourself from the Platform for a period of six months, one year, or permanently.
9.3. Once a self-exclusion period has been activated, it cannot be reversed or shortened under any circumstances.
9.4. If you believe you may be developing a gambling problem, MyStake Casino encourages you to contact the following support organizations:
ConnexOntario: 1-866-531-2600 or visit www.connexontario.ca
Gambling Therapy: www.gamblingtherapy.org
GamCare: www.gamcare.org.uk
Responsible Gambling Council (Canada): www.responsiblegambling.org
9.5. MyStake Casino reserves the right to close or restrict any Account if it reasonably believes that a Player is exhibiting signs of problem gambling, regardless of whether the Player has self-reported any concerns.
10. Privacy and Data Protection
10.1. MyStake Casino collects, stores, and processes personal data in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws.
10.2. Personal information collected during registration and Account use is used for the purposes of Account management, identity verification, legal compliance, fraud prevention, responsible gambling measures, and the improvement of our services.
10.3. MyStake Casino employs industry-standard security measures, including SSL encryption and secure server infrastructure, to protect your personal and financial data from unauthorized access.
10.4. Your personal data will not be sold to third parties. Information may be shared with regulatory authorities, payment processors, identity verification service providers, and other third parties only to the extent necessary to operate the Platform, comply with legal obligations, or enforce these Terms.
10.5. For complete details regarding how your data is collected, used, stored, and shared, please refer to the MyStake Casino Privacy Policy at https://mystake-casino-canada.com/privacy-policy/.
11. Anti-Money Laundering (AML) Compliance
11.1. MyStake Casino complies with all applicable anti-money laundering regulations in Canada, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated regulations.
11.2. MyStake Casino is required to verify the identity of all Players and may request additional documentation at any time to meet its legal obligations under Canadian AML laws.
11.3. MyStake Casino monitors all transactions for suspicious activity. If suspicious or unusual activity is detected, MyStake Casino reserves the right to suspend the relevant Account, freeze funds, and report the matter to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) or other applicable authorities.
11.4. Players are prohibited from using the Platform for the purpose of money laundering or the financing of illegal activities. Any Player found to be engaged in such activities will have their Account permanently closed, and all funds may be confiscated and reported to the authorities.
12. Limitation of Liability
12.1. MyStake Casino provides its Services on an “as is” and “as available” basis. While we strive to maintain continuous access to the Platform, we do not guarantee that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.
12.2. To the fullest extent permitted by applicable Canadian law, MyStake Casino, its directors, employees, partners, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or Services, including but not limited to loss of profits, data, or goodwill.
12.3. MyStake Casino shall not be liable for any losses resulting from circumstances beyond its reasonable control, including but not limited to acts of God, government actions, war, civil unrest, internet outages, power failures, or the acts of third parties.
12.4. You acknowledge that gambling carries inherent financial risk, and you accept full responsibility for any losses incurred while using the Platform.
13. Account Suspension, Closure, and Termination
13.1. MyStake Casino reserves the right to suspend, restrict, or permanently close any Account at any time if there is a reasonable belief that:
(a) You have breached any of these Terms.
(b) Your Account is being used for fraudulent, illegal, or suspicious activity.
(c) You have provided false or misleading information during registration or identity verification.
(d) Your continued use of the Platform poses a risk to you, other Players, or to MyStake Casino.
13.2. If your Account is closed due to a breach of these Terms, any remaining balance may be forfeited. If the Account is closed for reasons unrelated to a breach (for example, at your own request), any remaining verifiable balance will be returned to you, subject to identity verification and applicable withdrawal procedures.
13.3. You may request Account closure at any time by contacting MyStake Casino support at [email protected] or by calling +1 (416) 555-0118. Upon closure, any remaining balance will be processed according to the applicable withdrawal procedures.
14. Dispute Resolution
14.1. If you have a complaint regarding any aspect of the Services, you should first contact MyStake Casino’s customer support team at [email protected]. Our team will make every reasonable effort to resolve the matter promptly and fairly.
14.2. If the complaint is not resolved to your satisfaction through the initial support process, you may escalate the matter by submitting a formal written complaint outlining the details of the dispute.
14.3. If a resolution cannot be reached through internal procedures, the dispute may be referred to an independent alternative dispute resolution (ADR) body. Details of the applicable ADR provider will be provided upon request.
14.4. These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You agree that any legal proceedings arising from or related to these Terms or your use of the Platform shall be brought before the courts of the Province of Ontario.
15. Changes to These Terms
15.1. MyStake Casino reserves the right to amend, update, or modify these Terms at any time. Material changes will be communicated to registered Players through email notifications, in-account messages, or prominently displayed notices on the Platform.
15.2. Your continued use of the Platform following the publication of any changes constitutes your acceptance of the revised Terms. If you do not agree with any amendments, you should discontinue use of the Platform and request Account closure.
15.3. It is your responsibility to review these Terms periodically to stay informed of any updates. The most current version of these Terms is always available at https://mystake-casino-canada.com/terms-conditions/.
16. Intellectual Property
16.1. All trademarks, logos, brand names, software, designs, text, graphics, and other content displayed on the Platform are the property of MyStake Casino or its licensors. Nothing in these Terms grants you any right, title, or interest in any intellectual property belonging to MyStake Casino.
16.2. You may not use, reproduce, modify, or distribute any MyStake Casino intellectual property without prior written authorization.
17. Severability
17.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
17.2. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
18. Entire Agreement
18.1. These Terms, together with the Privacy Policy (https://mystake-casino-canada.com/privacy-policy/), Cookie Policy (https://mystake-casino-canada.com/cookie-policy/), Responsible Gambling Policy (https://mystake-casino-canada.com/responsible-gambling/), and any applicable bonus or promotional terms, constitute the entire agreement between you and MyStake Casino regarding your use of the Platform.
18.2. In the event of any conflict between these Terms and the specific terms of any promotion or offer, the specific terms of the promotion or offer shall take precedence to the extent of the inconsistency.
19. Contact Information
If you have any questions, concerns, or complaints regarding these Terms or the Services, please contact us:
Email: [email protected]
Phone: +1 (416) 555-0118
Address: 320 Bay Street, Toronto, ON, Canada
MyStake Casino is committed to providing a safe, fair, and enjoyable gaming experience for all Canadian Players. We encourage you to gamble responsibly and to make use of the responsible gaming tools available on the Platform.