Relevance verified: 2026-05-10
MyStake License Information
This page provides a comprehensive overview of the licensing, regulatory compliance, and legal framework under which MyStake operates. We are committed to full transparency and encourage all users to review this information before using our services.
Operator and Corporate Details
The MyStake platform, accessible at https://mystake-casino-canada.com/, is owned and operated by Santeda International B.V., a private limited liability company incorporated and registered under the laws of Curacao. The company’s registration number is 151296, and its registered office is located at Zuikertuintjeweg z/n (Zuikertuin Tower), Willemstad, Curacao.
Within the European Economic Area (EEA), operations are facilitated through Santeda International Limited, a company registered in Cyprus under registration number HE406761, with its office at Patrikiou Loumoumpa, 7, Block A, Flat A13, 7560 Pervolia, Larnaca, Cyprus.
Licence Details
Santeda International B.V. holds an online gaming licence issued by the Curacao Gaming Authority (CGA), licence number OGL/2024/1798/1048, granted in accordance with the National Ordinance on Games of Chance (Landsverordening op de Kansspelen). This licence authorizes the operator to provide online casino games, sports betting, and related interactive gaming services.
The Curacao Gaming Authority serves as the primary regulatory and supervisory body responsible for overseeing the operator’s compliance with applicable laws, technical standards, and responsible gaming protocols.
Territory of Service and Eligibility
MyStake offers its services to eligible users in jurisdictions where online gaming is permitted under applicable law, including Canada. It is the sole responsibility of each user to determine whether accessing and using the platform is lawful in their jurisdiction of residence.
Users must be at least eighteen (18) years of age to register an account, deposit funds, or participate in any gaming activity on the platform. MyStake reserves the right to request documentation to verify a user’s age and identity at any point during the registration process or thereafter.
Residents of jurisdictions where online gambling is expressly prohibited by local law are not permitted to use the platform.
Anti-Money Laundering (AML) and Know Your Customer (KYC) Policies
MyStake maintains a strict Anti-Money Laundering and Know Your Customer programme in compliance with the regulatory requirements set forth by the Curacao Gaming Authority and applicable international standards.
As part of this programme, the operator may require users to submit the following documentation:
A valid government-issued photo identification document (passport, national ID card, or driving licence), proof of residential address dated within the last three (3) months (utility bill, bank statement, or equivalent official document), and verification of payment method ownership (front-side image of debit or credit card, e-wallet screenshot, or equivalent confirmation).
The operator reserves the right to suspend account activity, restrict withdrawals, or close accounts if satisfactory verification cannot be completed. Enhanced due diligence measures may be applied to users who meet specific risk-based thresholds, including but not limited to unusually high transaction volumes or patterns inconsistent with normal recreational gaming activity.
Data Protection and Privacy
MyStake is committed to safeguarding the personal data of its users. The platform employs industry-standard 256-bit SSL (Secure Socket Layer) encryption technology to protect all data transmissions between the user’s device and the platform’s servers.
Personal data is collected, processed, and stored in accordance with the operator’s Privacy Policy and applicable data protection legislation. User information is used solely for the purposes of account management, regulatory compliance, fraud prevention, and service improvement. Personal data is not sold, rented, or disclosed to third parties except where required by law, regulation, or valid legal process.
Users may exercise their rights regarding access to, correction of, or deletion of their personal data by contacting the operator’s support team at the address provided below.
Responsible Gambling
MyStake is committed to promoting responsible gambling and providing a safe environment for all users. The operator recognises that gambling should remain a form of entertainment and must never be pursued as a source of income or a solution to financial difficulties.
To support responsible gaming practices, the platform offers the following tools and resources: personal deposit limits that users may set on a daily, weekly, or monthly basis; self-exclusion options allowing users to temporarily or permanently restrict access to their accounts; session time reminders to assist users in monitoring the duration of their gaming activity; and access to information and external support organisations for individuals who may be experiencing gambling-related harm.
Users who believe they may have a gambling problem are encouraged to seek assistance from recognised support organisations, such as the Responsible Gambling Council (Canada) or equivalent bodies in their jurisdiction.
MyStake strictly prohibits participation by minors. Any account found to belong to a person under the age of eighteen (18) will be immediately closed, all pending bets will be voided, and any deposited funds will be returned to the original payment method where possible.
Game Fairness and Integrity
All games offered on the MyStake platform utilise certified Random Number Generators (RNGs) to ensure that outcomes are entirely random, unpredictable, and not subject to manipulation. The platform partners with reputable, independently audited software providers whose products are tested for fairness and compliance with applicable technical standards.
Published Return-to-Player (RTP) percentages reflect actual long-term statistical performance as verified through independent audits.
Dispute Resolution
MyStake is committed to resolving user complaints in a fair and timely manner. Users who wish to raise a concern or dispute should first contact the operator’s customer support team via email at [email protected] or through the live chat function available on the platform.
Upon receipt of a formal complaint, the operator will acknowledge the matter and endeavour to provide a resolution within a reasonable timeframe. If a dispute cannot be resolved through the operator’s internal complaint procedure, the user may escalate the matter to the Curacao Gaming Authority, which serves as the designated regulatory body and may facilitate alternative dispute resolution.
Contact Information
For any enquiries related to licensing, compliance, or the information set out on this page, users may contact:
Santeda International B.V. Zuikertuintjeweg z/n (Zuikertuin Tower) Willemstad, Curacao Email: [email protected]
Disclaimer
The information provided on this page is intended for general informational purposes and does not constitute legal advice. While every effort has been made to ensure accuracy, the operator assumes no liability for errors or omissions. Users are advised to consult qualified legal counsel regarding the legality of online gambling in their respective jurisdictions. All services are provided subject to the operator’s Terms and Conditions and Privacy Policy, which should be reviewed in full prior to account registration.
This page was last updated in March 2026.