Relevance verified: 2026-05-10
This Privacy Policy explains how MyStake Casino (accessible at https://mystake-casino-canada.com/) collects, uses, stores, discloses and protects personal information from users who access our platform from Canada. By registering an account, depositing funds, playing games or simply browsing the website, you agree to the practices described in this document.
MyStake Casino operates under licence number OGL/2024/1798/1048 and is committed to handling your personal data responsibly and transparently, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation including the Quebec Act Respecting the Protection of Personal Information in the Private Sector, and Canada’s Anti-Spam Legislation (CASL).
1. Information We Collect
When you interact with MyStake Casino, we may collect the following categories of personal information:
Account Registration Data: full name, date of birth, email address, phone number, residential address, preferred currency and username. This information is required to create and verify your player account.
Identity Verification Documents: government-issued photo identification (passport, driving licence or provincial ID card), proof of address (utility bill or bank statement dated within the last three months) and, where required, source-of-funds documentation. These documents are collected to comply with anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements.
Financial and Transaction Data: deposit and withdrawal amounts, payment method details (credit or debit card numbers, e-wallet identifiers, cryptocurrency wallet addresses), transaction timestamps and currency conversion records. Payment card numbers are tokenized and processed by PCI-DSS-compliant payment service providers.
Gameplay and Betting Data: game history, bet amounts, win and loss records, bonus usage, session durations and preferred game categories. This data helps us deliver a personalised experience and supports responsible gambling monitoring.
Technical and Device Data: IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs and clickstream data. We collect this information through server logs, cookies and similar tracking technologies.
Communications: any messages, emails or live chat transcripts exchanged between you and our support team at [email protected], as well as records of telephone conversations with our customer service line at +1 (416) 555-0118.
Responsible Gambling Preferences: self-exclusion requests, deposit limit settings, cooling-off periods and any other responsible gaming configurations you apply to your account.
2. How We Use Your Information
MyStake Casino processes your personal information for the following purposes:
Account creation, authentication and ongoing management of your player profile. Verification of your identity, age and residential jurisdiction to confirm you meet the legal age requirement of 19 years (or 18 years in Alberta, Manitoba and Quebec) and are located in a jurisdiction where online gambling is permitted.
Processing deposits, withdrawals and other financial transactions, including currency conversions for payments made in Canadian dollars (CAD). Administering bonuses, promotional offers and loyalty rewards, such as the welcome bonus of up to CA$1,500.
Detecting and preventing fraud, money laundering, terrorist financing and other financial crime, as required under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). Monitoring gameplay patterns to identify signs of problem gambling, and enforcing self-exclusion, deposit limits and other responsible gambling tools.
Improving the functionality, performance and user experience of our website and mobile application. Communicating with you about your account status, service updates, security alerts and, where you have provided consent, promotional materials.
Complying with legal obligations, regulatory requirements and requests from law enforcement or supervisory authorities. Establishing, exercising or defending legal claims.
3. Legal Bases for Processing
We process your personal data on the following legal grounds:
Contractual necessity: processing that is required to perform our agreement with you, including account registration, transaction processing and game delivery.
Legal obligation: processing necessary to comply with Canadian federal and provincial laws, including PIPEDA, AML legislation and gaming regulations.
Legitimate interest: processing for fraud prevention, security monitoring, platform improvement and direct marketing (where applicable and balanced against your privacy rights).
Consent: processing that relies on your voluntary, informed and specific consent, such as receiving promotional emails or newsletters. You may withdraw consent at any time by contacting us or using the unsubscribe mechanism in our communications. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
4. Cookies and Tracking Technologies
MyStake Casino uses cookies, web beacons, pixel tags and similar technologies to operate and enhance the platform. Cookies fall into the following categories:
Strictly Necessary Cookies: required for the website to function properly, including session management, authentication and security. These cookies cannot be disabled.
Performance and Analytics Cookies: help us understand how visitors navigate the site, which pages are most popular and where users encounter difficulties. We use this data to improve site performance and content relevance.
Functionality Cookies: remember your preferences, language settings, display options and other choices to provide a more personalised experience.
Advertising and Targeting Cookies: used to deliver relevant promotional content and measure the effectiveness of advertising campaigns. These cookies may be placed by third-party advertising partners.
You can manage your cookie preferences through your browser settings or by visiting our Cookie Policy page at https://mystake-casino-canada.com/cookie-policy/. Please note that disabling certain cookies may limit some features of the website.
5. Data Sharing and Disclosure
MyStake Casino does not sell your personal information. We may share your data with the following categories of recipients, and only to the extent necessary for the stated purposes:
Payment Service Providers: banks, card processors, e-wallet operators and cryptocurrency payment gateways that process your financial transactions. These providers include those facilitating Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum and Tether (USDT) payments.
Identity Verification and KYC Partners: third-party services that assist with document verification, age checks and screening against sanctions lists and politically exposed persons (PEP) databases.
Game Providers: software suppliers whose games are hosted on our platform and who may receive limited technical data to deliver game sessions.
Regulatory and Law Enforcement Authorities: government bodies, gaming commissions and law enforcement agencies where disclosure is required by law or necessary to prevent criminal activity.
Professional Advisors: legal counsel, auditors and consultants who provide advice to MyStake Casino and are bound by professional confidentiality obligations.
Affiliated Entities: companies within our corporate group that assist with platform operations, customer support and administrative functions.
All third parties receiving personal data are contractually required to implement appropriate security measures and are prohibited from using the data for any purpose other than the specific service they provide to MyStake Casino.
6. International Data Transfers
Some of our service providers and partners operate outside of Canada. When your personal information is transferred to a jurisdiction that may not offer the same level of data protection as Canadian law, we take steps to ensure appropriate safeguards are in place. These safeguards may include contractual clauses that require the receiving party to protect your data to a standard comparable to PIPEDA, internal policies governing cross-border transfers, and ongoing assessments of the legal framework in the receiving country.
By using MyStake Casino, you acknowledge that certain processing activities may occur in jurisdictions outside Canada, and you consent to such transfers provided that adequate protections are maintained.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Specific retention periods include:
Account data: retained for the duration of your active account and for a minimum of six years following account closure, in line with AML record-keeping obligations under PCMLTFA.
Transaction records: kept for a minimum of five to seven years after the date of the transaction, as required by tax and financial reporting legislation.
KYC and verification documents: retained for a minimum of six years after the end of the business relationship, in compliance with federal AML requirements.
Responsible gambling records: self-exclusion data and related records are retained for the duration of the exclusion period plus an additional period as mandated by the relevant gaming authority.
Communication logs: retained for up to three years to support customer service quality and dispute resolution.
Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you.
8. Data Security
MyStake Casino employs a combination of technical, administrative and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure or destruction. Our security measures include:
Encryption of data in transit using TLS/SSL protocols and encryption of sensitive data at rest. Firewall protection, intrusion detection systems and regular vulnerability assessments. Role-based access controls that limit employee access to personal data on a need-to-know basis. Regular security audits and penetration testing conducted by independent third parties. Secure storage of payment card data in PCI-DSS-compliant environments. Staff training on data protection, information security and phishing awareness.
While we take all reasonable precautions, no method of electronic storage or transmission is entirely secure. We encourage you to protect your account credentials and to contact us immediately at [email protected] if you suspect any unauthorized use of your account.
9. Your Privacy Rights Under Canadian Law
As a user located in Canada, you have the following rights in relation to your personal information under PIPEDA and applicable provincial legislation:
Right of Access: you may request confirmation of whether we hold personal information about you and obtain a copy of that information.
Right to Correction: you may ask us to correct inaccurate or incomplete personal data held in your account.
Right to Withdraw Consent: where processing is based on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions. We will inform you of the consequences of withdrawal before it takes effect.
Right to Challenge Compliance: you may challenge our compliance with PIPEDA by filing a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada (OPC).
Right to Erasure (Quebec residents): under Quebec privacy law, you may request the deletion of personal information that is no longer necessary for the purpose for which it was collected.
To exercise any of these rights, please contact our Privacy Officer using the details provided in the Contact Information section below. We will respond to verified requests within 30 days, as required by PIPEDA. In complex cases, we may extend this period by an additional 30 days, and we will notify you of any extension.
10. Responsible Gambling and Privacy
MyStake Casino takes responsible gambling seriously. We may process your personal data to monitor your gambling behaviour and identify potential signs of problem gambling. This processing is carried out in your interest and in compliance with regulatory requirements.
If you choose to self-exclude or set deposit limits, we will retain the relevant data for the period needed to enforce those restrictions. This data may be shared with industry self-exclusion databases to ensure your exclusion is honoured across participating platforms. For more information, please visit our Responsible Gambling page at https://mystake-casino-canada.com/responsible-gambling/.
11. Third-Party Links
Our website may contain links to external websites, services or applications that are not operated by MyStake Casino. This Privacy Policy applies only to our platform. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.
12. Children and Minors
MyStake Casino is intended exclusively for individuals who meet the legal gambling age in their province of residence. We do not knowingly collect personal information from anyone under the age of 18, or under the age of 19 in provinces where that is the legal minimum. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete the information and close the associated account. If you believe a minor has registered on our platform, please contact us without delay.
13. Changes to This Privacy Policy
MyStake Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or regulatory guidance. When material changes are made, we will notify registered users by email or through a prominent notice on the website. We encourage you to review this page periodically to stay informed about how we handle your data.
14. Contact Information
If you have questions, concerns or requests related to this Privacy Policy or the handling of your personal data, you may reach us through any of the following channels:
- Email: [email protected]
- Phone: +1 (416) 555-0118
- Postal Address: MyStake Casino, 320 Bay Street, Toronto, ON, Canada
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, or with your provincial privacy commissioner where applicable.
For more information about the services and games we offer, visit our homepage at https://mystake-casino-canada.com/.