Relevance verified: 2026-05-10
Our Commitment to Safe Play
MyStake Casino believes that online gambling should remain a form of entertainment and never become a source of stress or financial difficulty. We are committed to providing Canadian players with a safe, transparent, and controlled gaming environment. Every feature on our platform is built with player protection in mind, and we actively encourage our users to gamble within their means.
As a licensed operator (licence number OGL/2024/1798/1048), MyStake Casino adheres to strict regulatory standards designed to protect players and promote fair gaming. This page outlines the tools, policies, and resources available to help you stay in control of your gambling activity.
Age Verification and Underage Gambling Prevention
MyStake Casino is strictly an adults-only platform. You must be at least 18 years of age, or the minimum legal gambling age in your Canadian province or territory, to register an account and place real-money wagers on our site.
We carry out identity verification checks during the registration process to confirm that all players meet the legal age requirement. MyStake Casino reserves the right to request government-issued identification at any point, including but not limited to a valid passport, driver’s licence, or provincial photo ID card. Accounts that cannot be verified will be suspended, and any winnings may be voided.
We urge parents and guardians to take active steps to prevent minors from accessing gambling websites. Consider installing parental control software such as Net Nanny, Qustodio, or Cyber Patrol on shared devices to restrict access to age-restricted content. Never leave your MyStake Casino account logged in on a device that a minor can access, and do not share your login credentials with anyone.
Recognizing Problem Gambling
Gambling should always feel like a choice, not a compulsion. If you notice any of the following patterns in your behaviour, it may be time to reassess your relationship with gambling:
- Spending more money or time on gambling than you originally planned.
- Borrowing money or selling possessions to fund gambling activity.
- Feeling restless, irritable, or anxious when you try to cut back or stop gambling.
- Chasing losses by placing larger or more frequent bets after losing.
- Neglecting work, studies, family responsibilities, or personal health because of gambling.
- Lying to friends or family members about how much time or money you spend gambling.
- Using gambling as a way to cope with emotional distress, loneliness, or depression.
- Feeling unable to stop gambling even when you recognize it is causing harm.
If any of these signs feel familiar, we strongly encourage you to use the responsible gambling tools described below or to reach out to one of the professional support organizations listed on this page.
Responsible Gambling Tools at MyStake Casino
MyStake Casino provides a range of built-in tools that allow you to manage your gambling habits directly from your account. These tools are available at any time and can be activated through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money enters your account within a given period. Once a deposit limit is reached, no further deposits will be accepted until the next period begins. Decreasing your deposit limit takes effect immediately. Increasing a limit, however, is subject to a cooling-off period to ensure the decision is made thoughtfully and not on impulse.
Loss Limits
Loss limits allow you to cap the total amount you can lose over a set period of time. This feature gives you a clear boundary and helps prevent significant financial impact during an unlucky streak.
Wagering Limits
You can set a cap on the total value of bets you place during a specified timeframe. This is especially useful for players who want to control their overall activity level on the platform.
Session Time Limits and Reality Checks
MyStake Casino allows you to set session reminders that notify you when a certain amount of time has passed since you started playing. These reality checks appear as on-screen notifications, letting you know how long you have been active and how much you have spent during that session. You can also set a maximum session duration, after which you will be automatically logged out of your account.
Temporary Account Suspension (Cool-Off Period)
If you feel you need a short break from gambling, you can temporarily suspend your account for a period of 24 hours, 7 days, 30 days, or any other duration available in your account settings. During this time, you will not be able to log in, place bets, or make deposits. Marketing communications will also be paused for the duration of the suspension.
Self-Exclusion
For players who need a more extended break, MyStake Casino offers a self-exclusion option. Self-exclusion allows you to close your account for a minimum of six months and up to five years, or permanently. During the self-exclusion period, your account will be locked, you will be removed from all promotional mailing lists, and you will not be able to reopen your account until the exclusion period expires.
To request self-exclusion, contact our support team at [email protected] or call +1 (416) 555-0118. Please note that self-exclusion is a serious commitment and cannot be reversed once activated until the selected period ends.
Account Closure
If you wish to close your account without entering a formal self-exclusion period, you may do so at any time by contacting our customer support team. Any remaining balance in your account will be returned to you in accordance with our Terms and Conditions.
Provincial Self-Exclusion Programs in Canada
In addition to the tools available directly through MyStake Casino, several Canadian provinces operate their own voluntary self-exclusion programs. These programs allow you to ban yourself from gambling venues and platforms operating within the province. We encourage affected players to explore the programs relevant to their region:
- Ontario: iGO Self-Exclusion Program (operated by iGaming Ontario)
- British Columbia: GameSense Voluntary Self-Exclusion (BCLC)
- Alberta: Voluntary Self-Exclusion Program (AGLC)
- Quebec: Programme d’auto-exclusion (Loto-Quebec)
- Manitoba: Voluntary Self-Exclusion (Manitoba Liquor & Lotteries)
Contact your provincial gaming authority for full details on how to enrol in a self-exclusion program in your jurisdiction.
Tips for Gambling Responsibly
Staying in control of your gambling is easier when you build healthy habits from the start. Here are some practical guidelines that can help:
Set a budget before you start playing and stick to it. Decide ahead of time how much you are comfortable spending, and treat that amount as the cost of entertainment rather than an investment you expect to get back.
Never gamble with money you need for essential expenses such as rent, bills, groceries, or debt repayments. Only play with funds you can genuinely afford to lose.
Set time limits for your gaming sessions. It is easy to lose track of time when you are engaged in a game, so use the session timer and reality check features available in your MyStake Casino account.
Avoid gambling when you are feeling upset, stressed, tired, or under the influence of alcohol or drugs. Emotional and impaired states can lead to poor decision-making and increased risk-taking.
Take regular breaks. Step away from the screen, go for a walk, or do something else you enjoy. Gambling should be one part of a balanced lifestyle, not the centre of it.
Do not chase your losses. If you have had a losing session, accept it and walk away. Increasing your bets to recover lost money almost always leads to larger losses.
Keep track of how much time and money you spend gambling. MyStake Casino provides account history and transaction records that make this easy to review.
Professional Support and Helplines
If you or someone you know is struggling with problem gambling, the following organizations offer free, confidential support to Canadians:
ConnexOntario Phone: 1-866-531-2600 Website: https://www.connexontario.ca
Gambling Therapy Website: https://www.gamblingtherapy.org Offers free online counselling and support available worldwide, including live chat.
GamCare Phone: 0808 8020 133 Website: https://www.gamcare.org.uk
Gamblers Anonymous Website: https://www.gamblersanonymous.org Find local meetings across Canada and participate in peer support groups.
Canadian Centre on Substance Use and Addiction (CCSA) Website: https://www.ccsa.ca
Crisis Services Canada Phone: 1-833-456-4566 Text: 45645 Available 24/7 for anyone in distress.
You can also reach MyStake Casino’s support team at any time if you need help activating responsible gambling tools on your account:
- Email: [email protected]
- Phone: +1 (416) 555-0118
Financial Transaction Controls
MyStake Casino processes all deposits and withdrawals through secure, verified payment channels including Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and Tether (USDT). We maintain strict anti-money laundering (AML) protocols and may request documentation to verify the source of funds at any time.
Players who are concerned about impulsive deposits may also contact their bank or payment provider to request that gambling-related transactions be blocked on their accounts. Many Canadian banks now offer this feature through their online banking portals or mobile apps.
Our Responsibility as an Operator
MyStake Casino trains its customer support staff to identify signs of problem gambling and to respond with appropriate care and guidance. Our team is prepared to direct players to professional resources, help them activate account controls, and process self-exclusion requests without delay.
We do not target marketing or promotional materials at self-excluded players, minors, or individuals who have requested to be removed from our communications. All bonus offers and promotions are presented with clear terms and conditions so that players can make informed decisions.
We are also committed to fair play and use certified random number generators (RNGs) across all games on our platform to ensure that outcomes are genuinely random and not manipulated in any way.
Contact Us
If you have any questions about our responsible gambling policy or need assistance with any of the tools and resources described on this page, do not hesitate to contact us:
- Email: [email protected]
- Phone: +1 (416) 555-0118
- Address: 320 Bay Street, Toronto, ON, Canada
MyStake Casino is committed to making online gambling a safe and enjoyable experience for every Canadian player. Please gamble responsibly.