About MyStake Casino
Choosing an online casino is ultimately a question of trust. Before creating an account, making a deposit, or sharing personal information, players deserve to know who operates the platform, which regulator oversees its activities, how their money is protected, and what standards govern the business behind the website.
MyStake Casino was established in 2019 with the goal of building an international gaming platform that combines casino games, live dealer entertainment, sports betting, cryptocurrency payments, and modern account management within a single licensed environment. Since its launch, the platform has expanded into multiple regulated and permitted jurisdictions while maintaining a consistent focus on security, regulatory compliance, and transparent customer service.
For Canadian players, this means access to an operator that publicly identifies its legal entities, publishes licensing information, follows internationally recognised compliance procedures, and provides responsible gambling tools designed to help players remain in control of their gaming activity.
This page explains how MyStake Casino operates, who is responsible for the platform, what measures are in place to safeguard customer information and payments, and the standards that guide every aspect of the company’s operations.
Our Company
MyStake Casino is operated by Santeda International B.V., a private limited liability company incorporated under the laws of Curaçao. The company manages the operation of the gaming platform, payment processing, compliance procedures, customer verification, and day to day administration of the casino.
Corporate Information
Legal Entity
Santeda International B.V.
Company Registration Number
151296
Registered Office
Zuikertuintjeweg z/n (Zuikertuin Tower)
Willemstad
Curaçao
European Operational Entity
Santeda International Limited
Registration Number
HE406761
Registered Office
Patrikiou Loumoumpa 7
Block A, Flat A13
7560 Pervolia
Larnaca
Cyprus
Publishing complete corporate information is an important part of operating a transparent online gaming business. Rather than hiding ownership behind anonymous brand names, MyStake identifies the companies responsible for the platform, allowing players to verify licensing details and understand who they are entering into an agreement with when registering an account.
The company employs professionals across compliance, software engineering, payments, cybersecurity, fraud prevention, customer support, responsible gambling, and business operations. These teams work together to ensure that every aspect of the platform complies with licensing requirements while providing a stable and secure gaming environment.
Licensing and Regulatory Oversight
Operating a licensed online casino requires far more than simply offering games. Every licensed operator must satisfy regulatory requirements relating to financial integrity, player protection, operational security, anti money laundering controls, and responsible gambling.
MyStake Casino operates under a licence issued by the Curaçao Gaming Authority (CGA).
Licence Details
Licensing Authority
Curaçao Gaming Authority
Licence Number
OGL/2024/1798/1048
Licensed Activities
- Online Casino
- Live Casino
- Sports Betting
- Interactive Gaming Services
The Curaçao Gaming Authority introduced a new licensing framework that places greater emphasis on regulatory oversight, operator accountability, financial transparency, and consumer protection than previous licensing models. Operators licensed under the updated system are expected to maintain comprehensive compliance programmes, cooperate with regulatory reviews, and implement internal controls designed to reduce financial crime and protect customers.
Maintaining a licence is an ongoing obligation rather than a one time approval. Operators are expected to continue meeting licensing conditions throughout the lifetime of the licence, including obligations relating to security, record keeping, responsible gambling, customer verification, and anti money laundering compliance.
Although MyStake accepts eligible players from Canada, online gambling legislation differs between Canadian provinces. Players are responsible for ensuring that participation complies with the laws applicable in their own province or territory.
Our Mission
The online gaming industry has become increasingly sophisticated, yet one principle remains unchanged. Players expect a casino to be honest about how it operates.
MyStake’s mission is to provide a secure, transparent, and professionally managed gaming platform where customers can make informed decisions based on clear information rather than marketing promises.
Instead of relying on exaggerated advertising or unrealistic claims, the company focuses on practical improvements that have a direct impact on the player experience.
These include:
- maintaining stable platform performance
- protecting customer funds
- offering reliable payment processing
- publishing clear bonus terms
- providing responsive customer support
- investing in cybersecurity
- promoting responsible gambling
- working only within a licensed regulatory framework
Every operational decision is evaluated with long term player confidence in mind. Trust is built gradually through consistency, transparency, and responsible business practices rather than short term promotional campaigns.
Our Values
Transparency
Transparency influences every stage of the customer relationship, beginning before registration.
Players should never have to search through hidden conditions to understand how bonuses work, how withdrawals are processed, or why identity verification may be requested.
For that reason, MyStake publishes detailed documentation covering:
- Terms and Conditions
- Bonus Terms
- Privacy Policy
- AML Policy
- Responsible Gambling Policy
- Licensing Information
- Cookie Policy
Where additional verification is required, the reasons are explained to the customer and handled in accordance with regulatory obligations rather than discretionary internal decisions.
The company also believes that transparency extends beyond legal documentation. Customer support representatives are expected to explain procedures clearly, provide realistic timeframes, and communicate honestly whenever additional checks are necessary.
Security
Security is one of the most important responsibilities of any online gaming operator.
Every day, the platform processes account logins, payment transactions, withdrawals, identity verification requests, and sensitive customer information. Protecting these systems requires continuous monitoring rather than occasional maintenance.
MyStake invests in multiple layers of technical and organisational security designed to reduce operational risk and protect player accounts from unauthorised access.
Security measures include encrypted communication, infrastructure monitoring, account authentication procedures, fraud detection systems, payment verification, and continuous risk assessment.
Internal procedures are reviewed regularly to respond to emerging cybersecurity threats and changes in regulatory expectations.
Fair Play
A fair gaming environment depends on more than simply offering popular games.
MyStake works with internationally recognised software developers whose games are independently produced and supplied under commercial agreements. Where applicable, casino games operate using certified Random Number Generator technology to ensure unpredictable outcomes that are not influenced by the casino or the player.
Live dealer games are streamed from professionally managed studios using real gaming equipment and trained dealers, creating an experience that closely reflects traditional casino play.
Game rules, return to player percentages, betting limits, and bonus conditions are published so that players can make informed choices before wagering.
Accountability
Being licensed also means accepting responsibility for operational decisions.
The company maintains documented procedures covering customer complaints, regulatory enquiries, verification requests, payment disputes, and security incidents.
Rather than treating compliance as an administrative requirement, MyStake considers it an essential part of maintaining long term relationships with customers, payment providers, software partners, and regulators.
Why Canadian Players Choose MyStake
Canadian players have access to hundreds of international gaming websites, making trust an important factor when comparing operators.
Several characteristics distinguish MyStake from many offshore platforms.
The company publishes identifiable corporate information rather than operating anonymously. Licensing details are publicly available and can be independently verified. Customer accounts are protected through modern encryption technologies and mandatory verification procedures where appropriate. Payment systems support both traditional banking methods and digital assets, giving players flexibility without compromising security.
Equally important is the company’s approach to responsible gambling. Rather than treating player protection as a legal formality, MyStake integrates practical tools that allow customers to manage their gambling habits before problems develop.
These principles create a platform that prioritises long term reliability over short term marketing claims.
Protecting Personal Information
Every online casino collects information from its customers, but the way that information is managed is what separates a responsible operator from one that simply meets the minimum legal requirements.
At MyStake Casino, personal data is collected only where there is a legitimate operational or regulatory reason to do so. Information is used to create and maintain player accounts, verify identity, process deposits and withdrawals, prevent fraud, comply with licensing obligations, and provide customer support.
Depending on the services used, the company may process information such as:
- full name and date of birth
- residential address
- email address and telephone number
- payment details
- government issued identification
- proof of address
- transaction history
- account activity
- communication records with customer support
The company follows the principle of data minimisation, meaning only information that is necessary for providing gaming services or meeting legal obligations is requested. Sensitive documents submitted during the verification process are handled through secure systems with access restricted to authorised personnel whose responsibilities require it.
Personal information is not sold to third parties for marketing purposes. Where information must be shared with payment providers, identity verification partners, or regulatory authorities, this is done only where required to deliver services or comply with applicable laws.
MyStake also maintains internal procedures governing data retention and secure disposal of information once legal retention periods have expired.
Payment Security
Financial security is one of the most important factors when evaluating any online casino. Players need confidence that deposits will be processed correctly, withdrawals will reach the intended recipient, and payment information will be handled securely throughout every transaction.
To support these objectives, MyStake uses encrypted payment infrastructure and works with recognised payment service providers that apply their own security and fraud prevention standards. Multiple layers of monitoring help identify unusual transaction patterns, account takeovers, and other activity that may indicate fraud or financial crime.
Additional verification may occasionally be requested before large withdrawals or when account activity differs significantly from a customer’s normal behaviour. While these checks can add time to the withdrawal process, they exist to protect legitimate account holders and prevent unauthorised access to player funds.
The casino supports a broad range of payment solutions, including traditional banking methods, electronic payment services, and cryptocurrencies. Regardless of the payment method selected, every transaction is subject to the same compliance procedures designed to protect both the customer and the operator.
Know Your Customer and Anti Money Laundering
Licensed gaming operators are required to maintain effective Know Your Customer (KYC) and Anti Money Laundering (AML) programmes. These measures help prevent identity theft, financial fraud, terrorist financing, money laundering, and the misuse of online gambling platforms for criminal purposes.
Verification is a standard regulatory requirement rather than an indication that something is wrong with a player’s account.
Depending on the circumstances, customers may be asked to provide:
- A valid government issued photo identification document.
- Proof of residential address issued within the required timeframe.
- Confirmation of ownership of the payment method used.
- Additional documentation where enhanced due diligence is required by law.
Verification requests are reviewed by trained compliance specialists who assess documentation in accordance with internal procedures and regulatory obligations. If additional information is required, players are informed of the reason and given the opportunity to provide the necessary documents.
These procedures protect both the casino and legitimate customers by reducing fraudulent account creation, preventing payment disputes, and ensuring that withdrawals are made only to verified account holders.
Responsible Gambling
Responsible gambling is not limited to publishing a policy document. It requires practical tools that allow players to manage their activity before gambling becomes harmful.
MyStake encourages customers to approach gambling as a form of entertainment rather than a source of income or a way to recover financial losses. The platform provides several account management features that allow players to establish personal limits based on their own circumstances and playing habits.
Available tools may include:
- daily, weekly, and monthly deposit limits
- wagering limits
- temporary cooling off periods
- session reminders
- self exclusion
- permanent account closure upon request
Players can request changes to these settings through their account or by contacting customer support. Certain restrictions, particularly those intended to reduce gambling activity, may take effect immediately, while increases to existing limits are typically subject to a waiting period in accordance with responsible gambling practices.
Protecting vulnerable individuals is equally important. Gambling services are available only to adults who have reached the legal age required by the applicable jurisdiction. Age verification forms part of the registration and compliance process, and accounts may be restricted until satisfactory proof of age has been provided.
Where a player indicates that gambling is becoming difficult to control, customer support can provide information about available responsible gambling tools and direct customers to independent organisations specialising in gambling related assistance.
Our Team
Although players primarily interact with the website, the platform is supported by a multidisciplinary team responsible for maintaining secure, reliable, and compliant operations.
The organisation includes specialists working in:
- regulatory compliance
- information security
- software engineering
- infrastructure management
- payment operations
- fraud prevention
- customer verification
- customer support
- responsible gambling
- business intelligence
- product development
Many members of the team have extensive experience within the international iGaming industry and continue to receive professional training as regulatory standards, cybersecurity risks, and payment technologies evolve.
Rather than operating in isolation, these departments work closely together to identify potential risks, improve operational efficiency, and enhance the overall player experience without compromising regulatory compliance.
Software Providers and Technology Partners
The quality of an online casino depends heavily on the technology behind it. For this reason, MyStake partners with recognised software developers whose products are widely used throughout the regulated gaming industry.
The game portfolio includes titles supplied by providers such as:
- Evolution
- Pragmatic Play
- NetEnt
- Play’n GO
- Hacksaw Gaming
- Nolimit City
- BGaming
- Relax Gaming
- Microgaming
- Red Tiger
- Quickspin
- Spribe
- ELK Studios
- Yggdrasil
- Blueprint Gaming
Working with established developers enables the casino to offer a diverse selection of slots, table games, live dealer products, crash games, and speciality titles while maintaining consistent technical quality across desktop and mobile devices.
Software providers continue to release new games throughout the year, allowing the platform to expand its catalogue without compromising performance or security.
Customer Support
Professional customer support is an essential part of operating a licensed gaming platform.
Whether a player has questions about account verification, payment processing, bonus conditions, technical issues, or responsible gambling tools, assistance should be accessible, accurate, and provided within a reasonable timeframe.
MyStake’s support team assists customers with matters including:
- account registration
- identity verification
- deposits and withdrawals
- payment enquiries
- promotional offers
- technical troubleshooting
- responsible gambling requests
- account security
- general account management
Support requests are handled by trained representatives who work closely with specialist departments whenever additional investigation is required.
Complaints and Dispute Resolution
The company aims to resolve concerns through open communication before they develop into formal disputes.
If a player believes that an issue has not been handled correctly, a formal complaint may be submitted to the appropriate department together with any supporting documentation. Each case is reviewed individually, taking into account account history, transaction records, applicable terms, and regulatory obligations.
Where an internal resolution cannot be reached, players may have the option to escalate regulatory matters through the Curaçao Gaming Authority in accordance with the procedures applicable to licensed operators.
Maintaining a documented complaints process helps ensure that every case is reviewed fairly, consistently, and in line with the operator’s legal responsibilities.
Contact Information
Operator
Santeda International B.V.
Company Registration Number
151296
Registered Office
Zuikertuintjeweg z/n (Zuikertuin Tower)
Willemstad
Curaçao
European Operational Office
Santeda International Limited
HE406761
Patrikiou Loumoumpa 7
Block A, Flat A13
7560 Pervolia
Larnaca
Cyprus
Customer Support
Email: [email protected]
Compliance Department
Email: [email protected]
Our Commitment to Canadian Players
Trust cannot be established through advertising alone. It is built through consistent actions, transparent policies, and a willingness to operate under recognised regulatory standards.
At MyStake Casino, this commitment is reflected in every stage of the customer journey. From the publication of corporate and licensing information to secure payment processing, identity verification, responsible gambling tools, and responsive customer support, each process has been designed to protect both the player and the integrity of the platform.
The company continues to invest in cybersecurity, compliance, fraud prevention, and technological development to meet the expectations of modern online gaming while adapting to changing regulatory requirements. As the industry evolves, MyStake remains committed to maintaining high operational standards and providing eligible Canadian players with a secure, transparent, and professionally managed gaming environment where confidence is earned through accountability rather than promises.